Workmanship and Materials. Think of this time as all about fit and finish - the overall look and functionality of the home. See warranty booklet for more details.
Inside the Wall Major Systems Coverage. This covers electrical, plumbing, and mechanical systems. See warranty booklet for more details.
Defined Structural Elements. This covers the load-bearing elements of your new home. This includes foundations and floors, walls, beams, and arches. See warranty booklet for more details.
These items below are an example of what is considered general homeowner maintenance and not covered under the Eagle Warranty:
We ask that you please do not list emergency issues through the portal. If an emergency occurs, please take appropriate safety precautions or corrective measure to try and reduce damages first, and then contact the Eagle “on call” Warranty Service Team at (804) 342-0375. If caused by a natural disaster, call your homeowner's insurance immediately.
Any items requiring attention may be submitted to the homeowner portal at either the 90 day or the 11 month mark.
All granite comes sealed for the first year. Homeowners had the option during their selections appointment to purchase Invisiblock to granite, which is a 15 year sealer. Granite is a porous stone, so even though it is sealed, it may leave moisture rings that should be absorbed into the stone.
The grout that we use is apoxy-based and includes a grout sealer.
Any defect in a load-bearing segment of the home that materially affects the physical safety of the occupants of the home.
Efflorescence. The white, powdery substance that sometimes accumulates on masonry surfaces is called efflorescence. This is a natural phenomenon and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence.
Within 6 weeks of closing on the home.
One-inch filters should be cleaned or replaced on a monthly basis. The thicker "media pad" type filters should be checked every 6 months and replaced as needed.
Sod should be watered on an as-needed basis, and should be monitored daily. We recommend watering for longer periods of times less frequently to promote root growth.
Sweep on a daily basis or as needed. Never wet mop a hardwood floor. Excessive water causes wood to expand and can possibly damage the floor. When polyurethane finishes become soiled, damp-mop with a mixture of one cup ammonia to one gallon of warm water. When damp-mopping, remove all excess water from the mop. NOTE: Follow manufacturer's instructions.
All hot water must first be expunged from the line, and the kitchen sink is often the farthest from the hot water heater. It is not abnormal for it to take 2-3 minutes to get hot water at a kitchen sink.
View the how-to videos below on some of the most common homeowner maintenance questions.