
We have compiled some of the more frequently asked questions we receive from our homeowners. If you do not see your question below, you can also view our homeowner maintenance videos.
Any items requiring attention may be submitted to the homeowner portal at either the 90 day or the 11 month mark.
All granite comes sealed for the first year. Homeowners had the option during their selections appointment to purchase Invisiblock to granite, which is a 15 year sealer. Granite is a porous stone, so even though it is sealed, it may leave moisture rings that should be absorbed into the stone.
The grout that we use is apoxy-based and includes a grout sealer.
Any defect in a load-bearing segment of the home that materially affects the physical safety of the occupants of the home.
Load-bearing segment means any of the following components of the Home: roof framing members (rafters and trusses); floor framing members (joists and trusses); bearing walls; structural columns (other than decorative coverings); lintels (other than lintels supporting veneers); girders; load-bearing beams; and foundations and footings.
Load-bearing segment does not include any of the following: non-load-bearing partitions and walls; wall tile or paper, etc.; plaster, lath or drywall; flooring and sub flooring material; brick, stucco, stone or veneer; any type of exterior siding; the Roof; doors, trim, cabinets, hardware, insulation, paint and stains; appliances; equipment and fixtures; HVAC system; Electrical system; plumbing system; sewage disposal system; site work and landscaping; or water supply system.
Efflorescence. The white, powdery substance that sometimes accumulates on masonry surfaces is called efflorescence. This is a natural phenomenon and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence.
Within 6 weeks of closing on the home.
One-inch filters should be cleaned or replaced on a monthly basis. The thicker "media pad" type filters should be checked every 6 months and replaced as needed.
Sod should be watered on an as-needed basis, and should be monitored daily. We recommend watering for longer periods of times less frequently to promote root growth.
Sweep on a daily basis or as needed. Never wet mop a hardwood floor. Excessive water causes wood to expand and can possibly damage the floor. When polyurethane finishes become soiled, damp-mop with a mixture of one cup ammonia to one gallon of warm water. When damp-mopping, remove all excess water from the mop. NOTE: Follow manufacturer's instructions.
All hot water must first be expunged from the line, and the kitchen sink is often the farthest from the hot water heater. It is not abnormal for it to take 2-3 minutes to get hot water at a kitchen sink.